Privacy Policy

Who We Are

Weymouth Subsidence operates the website dorsetsubsidence.co.uk. We are a specialist subsidence service provider and lead generation business that connects homeowners and property managers with qualified subsidence contractors across Dorset. Our registered address is Granby Industrial Estate, Weymouth, Dorset, DT4 9TF, United Kingdom.

We are committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains what information we collect, how we use it, how long we keep it, and what rights you have in relation to your personal data. We encourage you to read this policy carefully before submitting any personal information through our website.

Information We Collect

When you submit a callback request form or career interest form on our website, we collect the following personal information:

• Contact information: Your full name, email address, and telephone number. This information is essential for us to respond to your enquiry and arrange a callback or property assessment.
• Property information: Your postcode and any details you provide about your property or the subsidence symptoms you have observed. This helps us understand your situation before we make contact.
• Service preferences: The type of service you are interested in, as selected from our enquiry form. This ensures we can direct your enquiry to the most appropriate team member or contractor.
• Free-text messages: Any additional information you choose to provide in the message field of our forms.

We do not collect payment information through our website. We do not use cookies for advertising or behavioural tracking purposes. We may use basic analytics cookies to understand how visitors use our website, but these do not identify individual users.

How We Use Your Information

We use the information you provide for the following purposes:

• Responding to enquiries: We use your contact details to call or email you in response to your callback request, typically within one business day.
• Service provision: Where appropriate, we share your enquiry details with relevant specialist contractors in our network so they can provide the specific service you need. We only share information with contractors who are directly relevant to your enquiry.
• Career applications: If you submit a career interest form, we retain your details on file and may contact you when suitable positions become available.
• Service improvement: We may use anonymised, aggregated data to understand enquiry patterns and improve our services. This data cannot identify individual users.

We do not sell your personal data to third parties. We do not use your information for marketing purposes unless you have explicitly opted in to receive communications from us.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: By submitting a form on our website, you consent to us processing the information you provide for the purposes described above.
• Legitimate interests: We have a legitimate business interest in responding to enquiries, introducing clients to appropriate contractors, and improving our services.

Data Retention

We retain your enquiry data for up to 24 months after your last contact with us. Career interest submissions are retained for up to 12 months. After these periods, your data is securely deleted from our systems. You can request earlier deletion of your data at any time by contacting us using the details provided below.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Form submissions are processed through secure, encrypted channels. We regularly review our security practices to ensure they remain appropriate.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request your data in a structured, commonly used format.
• Right to withdraw consent: You can withdraw your consent to processing at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Third-Party Services

Our website uses the following third-party services that may process data on our behalf:

• Basin (usebasin.com): We use Basin to process form submissions. Basin acts as a data processor on our behalf and processes data in accordance with their own privacy policy.
• Google Maps: Our contact page includes an embedded Google Map. Google may collect data through this embed in accordance with their privacy policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy, wish to exercise your data protection rights, or have any concerns about how we handle your personal data, please contact us through our website contact form or write to us at:

Supervisory Authority

If you are not satisfied with our response to a data protection concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.