Privacy Policy

Who We Are

Weymouth Subsidence operates the website dorsetsubsidence.co.uk. We are a lead generation service. We do not directly carry out structural or subsidence repair works ourselves. Instead, we collect details from homeowners and property managers and pass those details on to a fully qualified, vetted specialist subsidence professional from our network who is best placed to help with your enquiry. Our registered address is Granby Industrial Estate, Weymouth, Dorset, DT4 9TF, United Kingdom.

Because passing your information to a third-party qualified professional is a core part of how this service works, please read this privacy policy carefully before submitting any personal information through our forms. By ticking the GDPR consent box and submitting a form, you are giving us explicit permission to share the details you provide with a relevant qualified contractor from our vetted network so that they can contact you about your enquiry.

Information We Collect

When you submit a callback request form or career interest form on our website, we collect the following personal information:

• Contact information: Your full name, email address, and telephone number. This information is essential for us to respond to your enquiry and arrange a callback or property assessment.
• Property information: Your postcode and any details you provide about your property or the subsidence symptoms you have observed. This helps us understand your situation before we make contact.
• Service preferences: The type of service you are interested in, as selected from our enquiry form. This ensures we can direct your enquiry to the most appropriate team member or contractor.
• Free-text messages: Any additional information you choose to provide in the message field of our forms.

We do not collect payment information through our website. We do not use cookies for advertising or behavioural tracking purposes. We may use basic analytics cookies to understand how visitors use our website, but these do not identify individual users.

How We Use Your Information

We use the information you provide for the following purposes:

• Responding to enquiries: We use your contact details to acknowledge your enquiry, typically within one business day.
• Passing your details to a qualified professional (core service): As a lead generation service, our primary purpose is to share your enquiry — including your name, contact details, full address and the information you provide about your property — with a fully qualified, vetted specialist subsidence professional from our network who is best placed to help. That professional will then contact you directly to discuss your situation. We only pass your details to one or a small number of relevant specialists, never to unrelated third parties.
• Career applications: If you submit a career interest form, we retain your details on file and may contact you when suitable positions become available.
• Service improvement: We may use anonymised, aggregated data to understand enquiry patterns and improve our services. This data cannot identify individual users.

We do not sell your personal data to third parties. We do not use your information for marketing purposes unless you have explicitly opted in to receive communications from us.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: By submitting a form on our website, you consent to us processing the information you provide for the purposes described above.
• Legitimate interests: We have a legitimate business interest in responding to enquiries, introducing clients to appropriate contractors, and improving our services.

Data Retention

We retain your enquiry data for up to 24 months after your last contact with us. Career interest submissions are retained for up to 12 months. After these periods, your data is securely deleted from our systems. You can request earlier deletion of your data at any time by contacting us using the details provided below.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Form submissions are processed through secure, encrypted channels. We regularly review our security practices to ensure they remain appropriate.

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request your data in a structured, commonly used format.
• Right to withdraw consent: You can withdraw your consent to processing at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Third-Party Services

Our website uses the following third-party services that may process data on our behalf:

• Google Maps: Our contact page includes an embedded Google Map. Google may collect data through this embed in accordance with their privacy policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy, wish to exercise your data protection rights, or have any concerns about how we handle your personal data, please contact us through our website contact form or write to us at:

Supervisory Authority

If you are not satisfied with our response to a data protection concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.