How It Works
Dealing with subsidence can feel overwhelming — especially when you are not sure what to expect from the repair process. At Weymouth Subsidence, we have designed a clear, step-by-step approach that takes the stress out of the experience and keeps you informed and in control at every stage.
Our process has been refined over years of working with Dorset homeowners and their insurers. From the moment you first contact us to the day we hand over your guarantee certificate, you will know exactly what is happening, why it is happening, and what comes next. There are no surprises, no hidden costs, and no jargon.
Whether your property has minor cracking that needs investigation or serious structural damage requiring major repairs, the process follows the same five proven steps. Each step is designed to ensure you receive the right solution for your specific situation — not a one-size-fits-all approach.
1. Get in Touch
The process begins when you contact us — either through our online callback request form, by phone, or by email. There is no charge for this initial conversation, and you are under no obligation to proceed. During this first contact, we will listen carefully to your concerns, ask about the symptoms you have noticed — such as cracking, sticking doors, or sloping floors — and provide an initial assessment of whether subsidence may be the cause. We aim to respond to all enquiries within one business day, because we understand how stressful it can be to suspect your property has a structural problem.
2. Free Property Assessment
Once you have made contact, we arrange a convenient time to visit your property. Our experienced assessor will carry out a thorough visual inspection of the building, examining cracks, checking for distortion around windows and doors, and looking at the surrounding ground conditions. We will also review any previous repair work and ask about the property's history. This assessment is completely free of charge and typically takes around one to two hours depending on the size and complexity of the property. At the end of the visit, we will explain our findings in plain language and advise you on the recommended next steps.
3. Diagnosis & Investigation
If our initial assessment indicates that further investigation is warranted, we move to the diagnostic phase. This may involve ground investigations to understand the soil conditions beneath your property, CCTV drainage surveys to check for leaking pipes, crack monitoring over a period of weeks to measure whether movement is ongoing, and level surveys to detect any structural distortion. The specific investigations depend on the symptoms and suspected cause. We use this data to produce a detailed diagnostic report that identifies the root cause of the problem — whether that is clay shrinkage, tree root activity, drainage failure, or another factor — and recommends the most appropriate repair strategy.
4. Expert Repairs
With the cause confirmed and a repair plan agreed, we introduce you to the right specialist contractor for your specific project. Our network includes experts in underpinning, resin injection, helical bar installation, drainage repair, tree root management, and structural rebuilding. All work is carried out to the highest standards using proven techniques and quality materials. We coordinate with your insurer throughout, providing the technical reports and evidence they require. Our contractors work efficiently to minimise disruption to your daily life — many repairs can be completed while you continue living in your home.
5. Guaranteed Results & Aftercare
Once repairs are complete, we carry out a final inspection to ensure everything meets our quality standards and your expectations. You receive comprehensive documentation including a detailed completion report with photographs, structural certificates and guarantees, insurance sign-off documentation, and maintenance recommendations. Our guarantees provide long-term peace of mind — and the documentation we provide is accepted by insurers, mortgage lenders, and solicitors. We also offer post-repair monitoring for complex projects, checking that the repairs are performing as expected over the following months.
Why Our Process Works
Our approach is built on three principles that ensure every project delivers the right outcome for your property and your budget.
Diagnosis Before Treatment
We never recommend repairs without first understanding the cause. This diagnostic-first approach means you only pay for the work that is genuinely needed, and the solution addresses the root problem — not just the symptoms. Too many homeowners have paid for cosmetic crack repairs only to see the damage return because the underlying cause was never addressed.
Insurance Integration
We work alongside your insurer from the very beginning, providing the technical evidence, reports, and documentation they require at each stage. This proactive approach speeds up approvals and ensures your claim is properly supported. We have established working relationships with all major insurers and their appointed loss adjusters across Dorset.
Transparency Throughout
You will never be left wondering what is happening with your project. We explain every finding in plain language, present all available options with their costs and benefits, and only proceed when you are comfortable. We provide written quotations before any chargeable work begins, and we keep you updated with regular progress reports during the repair phase.
What to Expect Timewise
Every subsidence project is different, but here is a general guide to typical timescales so you can plan accordingly.
Initial Response
We respond to your enquiry and arrange a convenient assessment time.
Property Assessment
A free on-site visit to inspect the damage and advise on next steps.
Investigation Phase
Ground surveys, monitoring, and drainage checks to confirm the cause.
Repair Works
From quick resin injection to complex underpinning, depending on the project.
Ready to Get Started?
The first step is always a conversation. Contact us today to discuss your concerns and arrange a free, no-obligation property assessment. Whether you have noticed a small crack or are dealing with serious structural damage, we are here to help you understand the problem and find the right solution.